If corporate IT staff demand a monopoly—that is, force business units to buy from them “for the good of the company”—resentment builds and the pressures for decentralization increase. Deze pagina is voor het laatst bewerkt op 31 jan 2017 om 12:06. Deliotte Consulting’s 2011 Global Shared Services Survey Results show an 11% increase in shared service centers since 2009. A high-performance organization structures itself around lines of business (such as a branch of IT engineering, or a specific service)&151;not traditional roles, responsibilities, processes or vendor products. SSO betekent shared-service organization. I mean real fee-for-service: You buy, you pay; you don’t buy, you don’t pay. Hoe succesvol invoeren. It’s not a simple undertaking. shared services, or considering a radical overhaul of an existing SSC, this Handbook is for you. Managers improve the three main components of shared services — people, process and technology — but the most successful teams typically share five characteristics. This involves not just customer-focus training, but a cultural change process that is comprehensive and lasting. Almost always, a bigger organization can drive a better deal. Sinds 2002 help ik CFO’s om aansprekende resultaten te boeken met hun FSSC. One business unit’s peak load may occur at a time when other business units are slow. A shared-services organization can avoid parallel training, product R&D, policy formulation and support functions. Instead of each business unit owning its own IT group, they all buy some (or all) of their IT products and services from a central group. Het opzetten van een Shared Service Center (SSC) is een veelgehoorde ontwikkeling in de IT en ICT op dit moment. A shared-services organization should be able to offer better products and services at a lower cost than business units can afford to make for themselves. Fortunately, you don’t need to own your own grocery store to control what you eat. Greater specialization leads to performance improvements as widespread as greater speed, lower cost, higher quality and more innovation. The benefits of a shared service model may go beyond just cost savings. Contact him at email@example.com or visit his website for information that can help you implement these ideas, or with suggestions for other buzzwords to analyze in future columns. IT Shared Services Center 8 A powerful organization to reach cost savings, process efficiency and even business transformation Success Story : Industrialization of processes A company which produces cement and concrete has launched a program to implement an IT Shared Services … Shared services is a model for delivering corporate support, combining and consolidating services from headquarters and business units into a distinct entity based on market-like principles. Her counterparts, business unit CIOs, were equally certain it meant that Mary’s corporate IT organization would answer to them. IT Shared Services 2. Amidst this tension, some corporate IT departments claim the territory of “common solutions”—the backbone network, mainframe computer center and corporatewide applications—and leave the rest to business units. Economische tegenwind, organisatorische samenvoegingen, gemeentelijk herindelingen en verleggen van dienstverlening (onder andere WMO). Shared services organizations (SSOs) deliver and demonstrate value to their internal customers in many ways. Shared Services is the delivery of those functions or processes that can be delivered to the corporation from a "shared" delivery model. They may involve numerous business functions and IT processes. As a result, business units rightfully prefer their own IT groups, even if their costs rise. Online Tool met een diagnose en advies voor uw organisatie om u een beeld vormen van … What’s beneath all the buzz about shared services? Een Shared Service Center (SSC) is een (semi-)autonome eenheid die verantwoordelijk is voor de afhandeling van een aantal operationele taken van één of meerdere organisaties. An effective account management function dedicated to business units allows the rest of a shared-services organization to be structured around technical and service-delivery lines of business, resulting in economies and synergies. Introduction IT shared services model optimises the company investment in IT services, systems and infrastructure to achieve the company strategic outcomes 4. Unfortunately, in practice it doesn’t always do so. If you don't already have a shared services tenant, click Create shared services. A high-performance shared IT organization will attract market share over time. A shared-services organization gives business units absolute control over what they buy from it. Shared Service Center. Shared services are a common operational strategy designed to reduce costs by eliminating repetition of effort. Beyond that, there is a specific set of behaviors that constitutes customer focus. The Benefits of Shared Services. Chargebacks are quite different from allocations, which distribute costs among business units after the fact based on a formula that’s roughly based on utilization. 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